Site map
Every page on this site.
If the navigation is not showing what you are looking for, it is here.
Projects
- Reimagining a credit union's member experience with its front-line team.
- Researching customer and team experience across a multi-location dog training company.
- Redesigning two government health portals around research instead of requirements.
- Building a customer advisory council for Atlantic Canada's credit unions.
Writing
- What skills matter now that AI has changed how digital products get made.
- What I hear about AI from people who use it, dabble with it, and fear it.
- My career is a bucket list, not a ladder.
- Relationships grew my consulting business, not cold outreach.
- We need our UX fixed.
- How teams build a shared understanding of UX.
- The tool is already decided.
- Teaching my son to question AI answers.
- Interview questions I've never had to answer.
Writing topics
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