Projects
Selected work across industries.
Every project here started with a specific goal, and I led or supported the research, strategy, design, and change behind it.
Projects I've led and supported.
Financial services
Building a customer advisory council for Atlantic Canada's credit unions.
League Data needed a way to hear from credit unions of every size while shaping its technology roadmap, rather than waiting until decisions were finalized.
- Credit unions have a standing voice
- Priorities ranked across 11 institutions
- Integration top-voted in three of the four areas
- Playbooks and tools handed over
- Further sessions run independently
Healthcare services
Redesigning two government health portals around research instead of requirements.
Two government health portals had designs drawn from a technical specification, with no research behind them, so I set the design direction.
- Design direction set for two portals
- Research with 19 residents
- Reusable research framework left behind
- Designer coached to run sessions
- Confidence rebuilt across partner organizations
Testimonials
What people say about working with me.
Approach
How I work.
Senior throughout.
You work directly with me from research and discovery through strategy, design, change, and delivery.
Hands-on, not advisory only.
I build and deliver alongside your team, contributing to the thinking and the doing.
Evidence over assumption.
Grounded in what people say and do, backed by data. Not just best practices or hunches.
Plain language.
You get findings and recommendations in language you'd use with your own team.
Selected organizations
Partners across industries.
From legal and financial services to tech startups and software, across public and private sectors.
Want to talk something through?
Send me a message about what you're planning or trying to decide, and you'll hear back from me within 1 business day.