Jamie Gerrard Consulting
Better products and services start with understanding people.
I work with senior leaders and their teams on products, services, and marketing. Hands-on, from research to measuring what changed.
About
Senior consulting, hands-on.
I have launched and supported hundreds of marketing, product, and service designs and redesigns. That includes shaping what to build, guiding how it gets delivered, and supporting the people navigating the change.
Across industries, public and private sectors, and startups, I have always started by understanding the customers and the teams, then improving what they use.
Services
One partner, start to finish.
Research and Discovery
Research that surfaces what's actually happening with customers and teams.
Strategy and Direction
Direction for new or evolving products, services, and marketing.
Design and Improvement
Products and services designed from evidence, for the people who use them.
Adoption and Change
Support so new tools, systems, and processes actually get used.
Measurement and Performance
Measurement that shows what's working and what needs to change.
Training and Coaching
Workshops and coaching that build internal capability across teams and leaders.
Projects
Recent work.
Financial services
Building a customer advisory council for Atlantic Canada's credit unions.
League Data needed a way to hear from credit unions of every size while shaping its technology roadmap, rather than waiting until decisions were finalized.
Healthcare services
Redesigning two government health portals around research instead of requirements.
Two government health portals had designs drawn from a technical specification, and I joined to set a design direction grounded in research.
Testimonials
What people say about working with me.
Writing
Selected writing.
We need our UX fixed.
User experience·9 min read
When a team asks me to fix their UX, my answer is yes, but it depends. What UX covers, how I find what's behind the request, and fixes that come up often.
The tool is already decided.
Research·10 min read
A tool that suits the team that chose it can create problems for every other team. Four questions to ask before buying, and what to do with each answer.
Selected organizations
Partners across industries.
From legal and financial services to tech startups and software, across public and private sectors.
Let's work together.
Send me a message about what you're planning or trying to decide, and you'll hear back from me within one business day.