We need our UX fixed.
Oct 9, 2026·9 min read
When a team asks me to fix their UX, my answer is yes, but it depends. What UX covers, how I find what's behind the request, and fixes that come up often.
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Research
What I learn from customers and teams, and how I put it to use.
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How teams build a shared understanding of UX.
Sep 27, 2026·6 min read
Most requests I get for UX help start with the same phrase. How teams build enough common ground to judge what they make and decide with confidence.
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The tool is already decided.
Sep 20, 2026·10 min read
A tool that suits the team that chose it can create problems for every other team. 4 questions to ask before buying, and what to do with each answer.
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